FAQ & Support

What is Cineflix Prime?

Cineflix Prime is a Nepal OTT Platform for free and subscription-based streaming service for Unlimited Entertainment that allows our members to discover and stream Nepali TV shows, Nepali Live TVs, and Nepali movies without commercials on an internet-connected device.

Get Started!

Follow these easy steps to start watching Cineflix Prime today:

1) Visit Cineflix Prime/signup .


2) Choose the plan that’s right for you.

3) Create an account by entering your email address and creating a password.

4) Enter a payment method. As a Cineflix Prime member, you are charged once a month on the date you signed up.

That's it. Enjoy Cineflix Prime!

View your plan and monthly cost

Sign in to your Account.

and select Billing details to see your Cineflix Prime plan and billing history.

You can compare plans and pricing and change your plan at any time.

Understand your billing date

As a member, you are automatically charged once a month on the date you signed up. Your Cineflix Prime subscription is charged at the beginning of your billing cycle and can take several days to appear on your account.

If your billing date is scheduled for a day that does not occur every month (for example, the 31st), you will be billed on the last day of that month instead.

NOTE: If you pay for Cineflix Prime through a third party, your Cineflix Prime billing date may vary from your provider’s billing date..

Update your payment information

Sign in to your Account

and select Manage payment info. Some payment options will direct you to their website to complete the update process.

If you would like to change how you pay for Cineflix Prime we have several Payments Options.


Resolve payment issues

If there is a problem with your payment method, here are some of the most common causes with suggestions to resolve the issue.

Payment method was declined

If the bank or financial institution declined the charge:

Check that your payment information such as postal code, security code, and the expiration date is correct.

If not, sign in to your Account and select Manage payment info. You can also try a different Payments methods

If everything is correct, you can retry your payment.

If you're still having trouble, make sure your payment method supports e-commerce transactions.

Payment method is not accepted

There are many options to pay for Cineflix Prime including credit or debit cards, and third parties. If one of our accepted payment methods is not working, please Contact Us for help.

Investigate unexpected charges

Price is higher than expected

There are a few reasons you may be seeing a charge that is more than you expected.

Taxes - Depending on where you live, you may be charged taxes in addition to your subscription price.

Fees - In some countries, card companies may charge an extra fee for cross-border transactions. Some countries may change the currency to NPR even though we charge in local currency.

Authorizations - When you start your Cineflix Prime account or change your payment method, you may see an authorization that appears as a pending transaction on your statement. Authorizations are not charges but may affect your available balance until your bank releases the funds in a few days.

Plan changes - If you or someone in your household upgraded your Cineflix Prime plan, your bill will reflect the upgraded plan price.

Can't sign in to Cineflix Prime

If you forget or no longer have access to your Cineflix Prime email or password, visit I forgot my Cineflix Prime login or password.

If you know your Cineflix Prime account email and password but can't sign in, follow the instructions that apply below.

1) Contact Us. 2) I forgot my Cineflix Prime login or password.

Find the Invoice ID or Billing Date

At First Sign into our Account. If you are using any payments to pay for Cineflix Prime, our Customer Service team will need to verify your payments Proof Invoice ID or Billing ID to make any changes and you can find your Subscription details in My Subscription On Profile Dropdown

NOTE: If you prefer not to provide this information, you can make changes to your account directly from your Account page.

Why isn't Cineflix Prime working?

If Cineflix Prime isn't working, you may be experiencing a network connectivity issue, an issue with your device, or an issue with your cineflix Prime app, account, or cineflix prime servers.

Cineflix Prime might not be compatible with your device

Chances are some older versions of Cineflix Prime might not be compatible with your device due to date restrictions imposed on them or being unable to connect with the server due to some sort of changes that might have been made for a new version of Cineflix Prime. If so, then you will simply have to download a newer version of Cineflix Prime and install it. Download New Version.

What is CPMR stands For in Cineflix Prime?

Well, CPMR Stands For "CINEFLIX PRIME MOVIE RATING", where Cineflix Prime Decides and Provides the Rating Numbers For Movies & Series Which are Listed On Our OTT Platforms.


For more support, help and knowledege base visit HERE.

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Cineflix Prime

Cineflix Prime, Inc. Movies App / Tv Series / Live Channel

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